Warranty & Returns

Any cancellations and returns are subject to a 25% restocking fee. We offer only exchanges in the event of defective items. Defective items may be returned for replacement subject to the above within 10 days and the following restrictions:

All products must be returned in original condition including packaging, documentation, warranty cards, instructions, and hardware.

Products can not be installed or otherwise show signs of wear. No refunds or exchange on any part that has been modified or painted.

No cancellations, returns or exchanges are permitted on special order items, or custom order items.

All returns must be shipped freight prepaid. Returns must be returned through a traceable method and insured. If we cannot verify receipt of the product to us, we can't process the return.

Returns are shipped via a ground method at our discretion unless the customer pays for the difference for expedited shipping. Prior expedited shipping on the original order has no bearing on the second return method of shipping.

Any returns found to be non-defective are subject to a handling fee of $10 and all non-product related fees (shipping, transaction costs, and insurance) are not refundable. If you want your item back, you'll need to pay all shipping and handling costs back to you. No exception.

Any products returned to us that our not our own is an act of malice and fraud. Some items contain hidden security identifiers which must be intact when we receive the product. We will not replace or return the product if it is being passed off as one of our own or does not contain the marking. We will report such actions to the postal service (for mail fraud), and any applicable local law enforcement. The item sent to us will be disposed of without further recompense.

All products returned to mooseemporium.com must have a Returned Merchandise Authorization (RMA) issued by mooseemporium.com. The RMA is valid for 5 days from the date of issuance. Please contact us by phone or email to request an RMA number and return instructions.